Return & Refund Policy

Return and Refund Policy for nitishverma.com

Last Updated: April 22, 2026

Thank you for choosing nitishverma.com. We are dedicated to providing high-quality digital resources and professional consulting services designed to help you achieve your productivity and business goals.

Because we deal primarily in intangible, digital goods and professional time-based services, our return and refund policy differs from that of a physical retail store. Please read this policy carefully before completing any transaction, as your purchase constitutes a formal agreement to these terms.

1. Digital Products (eBooks, Planners, and Printables)

Our digital products are delivered as downloadable files (e.g., PDFs, ZIP files, or high-resolution images). Due to the nature of these products, which are accessible immediately upon purchase, we maintain a strict No-Refund policy.

  • The “Used” Status of Digital Goods: Unlike physical products that can be returned in their original packaging, a digital file is considered “used” the moment a download link is generated or sent to your email. Because we cannot “repossess” the intellectual property once it has been accessed, all sales are final.
  • Ineligibility Scenarios: Refunds will not be granted for reasons including, but not limited to:
    • “Change of mind” after the purchase is complete.
    • Incompatibility with software you did not verify (e.g., trying to use a GoodNotes planner without the GoodNotes app).
    • A misunderstanding of the product’s features that were clearly stated in the description.
    • Failure to download the file within the link’s expiry period (though we are happy to provide a fresh link upon request).
  • Duplicate Purchases: We recognize that technical glitches or human error can lead to double transactions. If you accidentally purchase the same eBook or Planner twice:
    • Contact us at info@nitishverma.com within 24 hours of the transaction.
    • Once we verify that the two orders are identical and made by the same user, we will offer a refund for the second transaction.
    • Note: The refund will be the total amount minus the non-refundable transaction fees charged by our payment gateways (Razorpay, PayU, or PayPal).

2. Professional Consulting and Bespoke Services

When you hire Nitish Verma for professional services, you are paying for specialized time, expertise, and resource allocation.

  • Commencement of Work: Our “No-Refund” policy applies once the professional service has officially commenced. Commencement is defined as:
    • The completion of the first strategy or discovery call.
    • The start of any custom research, drafting, or design work by our team.
    • Access being granted to private consulting portals or proprietary materials.
  • Unused Service Credits & Prorated Refunds: In rare cases where a long-term project is terminated midway by mutual agreement:
    • Any refund for the remaining, unused portion of the service will be at our sole discretion.
    • The refund will be calculated based on the work already performed, minus a 15% administrative and scheduling fee.
  • Consultation Call Policy: Strategy sessions and 1-on-1 calls involve reserving a specific time block.
    • Rescheduling: You may reschedule your call once at no extra cost, provided you give us at least 24 hours’ notice.
    • No-Show Policy: If you fail to attend a scheduled call without prior notice, the payment for that session will be forfeited, and no refund will be issued.

3. Exceptions for Technical Defects and Errors

We want you to have a seamless experience. We will consider a refund or a product replacement only under the following strictly verified technical circumstances:

  • Corrupted Files: If a file is technically defective (e.g., the PDF won’t open, or pages are blank) and the issue persists across multiple devices, notify us within 48 hours. We will first attempt to provide a replacement file. If we cannot deliver a functional version of the product, a full refund will be issued.
  • Significant Description Mismatch: If the delivered product is fundamentally different from what was promised (e.g., you bought a “Marketing eBook” but received a “Budget Planner”), we will immediately provide the correct product or a full refund if the correct product is unavailable.

4. Financial Processing and Transparency

All financial transactions on nitishverma.com are handled with the utmost security and transparency.

  • Payment Gateways: Refunds are processed through the original payment channel used at checkout—Razorpay (for UPI/Cards in India), PayU (for Net Banking/Cards in India), or PayPal (for International clients).
  • The Deduction Policy: When a refund is approved, please understand that we do not receive the transaction fees back from the payment gateways. Consequently, all approved refunds will be processed minus the payment gateway charges (typically 2% to 5% depending on the provider).
  • Zoho Invoice Compliance: To maintain legal and tax integrity, every refund is accompanied by a formal Credit Note generated via Zoho Invoice. This document will be emailed to you for your tax and accounting records.
  • Processing Timeline: After we approve a refund, it usually takes 5 to 10 business days for the funds to appear in your bank account or on your credit card statement. This timeline is controlled by the banking system and not by us.

5. Chargebacks and Dispute Resolution

We are committed to resolving every customer issue amicably. We strongly urge you to contact us directly at info@nitishverma.com before initiating a chargeback or a PayPal dispute.

  • Consequences of Chargebacks: Unwarranted chargebacks (disputing a valid purchase that you simply changed your mind about) are considered a violation of these terms. This will result in:
    • Permanent blacklisting from nitishverma.com.
    • Immediate revocation of access to all previously purchased digital products and future updates.
    • Reporting the dispute to relevant credit agencies and payment processors.

6. User Responsibility and Due Diligence

By making a purchase, the user assumes the following responsibilities:

  • Providing a correct and active email address for delivery.
  • Ensuring their device meets the technical requirements to open the files.
  • Backing up their purchased files to a personal cloud (Google Drive, iCloud, etc.), as we cannot guarantee lifetime storage of your download links.

7. Contact Information

For any queries regarding this policy or to report a technical issue with your order, please contact our support team:

  • Email: info@nitishverma.com
  • Office Address: Sundarpur Bapu Chowk, Darbhanga, 846004, Bihar, India.
  • Response Time: We generally respond to all support queries within 24-48 business hours.

Final Consent: By completing a purchase on nitishverma.com, you solemnly affirm that you have read, understood, and agreed to be bound by this Return and Refund Policy. We reserve the right to update these terms at our discretion to reflect changes in our business or legal landscape.